Terms and conditions of service

1. Service provider information

Hyperzas, LLC ("Hyperzas") is a limited liability company organized in the State of Delaware, United States, with its address at 131 Continental Dr, Suite 305, Newark, DE 19713, United States. You can reach us at support@hyperzas.com or by phone and WhatsApp at +1 (640) 650-2085.

2. Services offered

Hyperzas provides the following technology services:

• Web development: design and development of business websites, landing pages and online stores.
• Hosting, domains and email: managed web hosting, domain management and business email.
• Managed IT services: technical support, user management, security and monitoring under a monthly subscription.
• Custom software development: web applications, internal systems and automations based on the client's requirements.

The exact scope of each service is defined in the commercial proposal accepted by the client.

3. Engagement process

The contractual relationship begins when the client formally accepts the commercial proposal sent by Hyperzas, either in writing (by email) or by paying the agreed deposit. Proposals are valid for 15 calendar days from the date they are issued.

Any change to the original scope must be agreed in writing and may result in adjustments to the price and delivery timeline.

4. Pricing, payments and invoicing

Prices are stated in US dollars (USD), unless the proposal specifies another currency. Hyperzas accepts payment by bank transfer, Stripe and other methods available at the time of hiring.

The usual payment schedule for projects is:

• 50% deposit to start the project.
• Remaining 50% on delivery or according to the milestones agreed in the proposal.

Monthly subscription services (hosting, managed IT support) are billed in advance at the start of each period. If payment is not received within 5 business days of the due date, Hyperzas may suspend the service until the balance is paid, without prejudice to any other rights it may have.

Hyperzas will issue an invoice for each payment received.

5. Delivery timeline

The timelines agreed in the proposal are estimates and depend on the client providing materials, content, access and approvals on time. Delays attributable to the client automatically extend the timeline by the same amount.

6. Intellectual property

Once the project has been paid in full, the client owns the source code, designs and graphic materials developed specifically for them, unless the proposal states otherwise.

Hyperzas reserves the right to mention the project in its portfolio and marketing materials, unless the client expressly requests otherwise in writing.

Third-party tools, libraries, frameworks and resources used in development are governed by their own licenses. The client is responsible for purchasing and maintaining any third-party software licenses their business needs.

7. Client obligations

The client agrees to:

• Provide accurate information and the materials needed to deliver the service.
• Appoint a contact person with authority to approve deliverables and make decisions.
• Respond to questions and approval requests within a maximum of 3 business days.
• Not use Hyperzas services for illegal or fraudulent activities, or for activities that infringe the rights of third parties.

8. Warranty and post-delivery support

Hyperzas offers a warranty period of 30 calendar days after final delivery of the project to fix errors or defects directly attributable to the work performed. This warranty does not cover:

• Changes made by the client or third parties after delivery.
• Incompatibilities caused by updates to third-party platforms.
• New features or changes in scope.

Additional support outside the warranty period is quoted separately.

9. Limitation of liability

Hyperzas will not be liable for indirect damages, lost profits, data loss or losses arising from:

• Outages of third-party services (AWS, Azure, Microsoft, hosting providers, Stripe, etc.).
• Cyberattacks or unauthorized access beyond Hyperzas's reasonable control.
• The client's use of the software or service delivered.

In no event will Hyperzas's total liability to the client exceed the amount paid for the specific service giving rise to the claim during the previous 6 months.

10. Confidentiality

Both parties agree to keep confidential any commercial, technical and strategic information exchanged as part of the contractual relationship. This obligation remains in effect during the relationship and for 2 years after it ends.

11. Cancellation and termination

Either party may terminate the contract with 15 days' written notice. If the client cancels:

• Deposits already paid are non-refundable if work has already started.
• The client will pay for the work actually performed up to the cancellation date.

Hyperzas may terminate the contract immediately in the event of a serious breach by the client, including repeated non-payment or misuse of the service.

12. Changes to these terms

Hyperzas may update these terms at any time. Clients with active contracts will be notified of changes by email at least 15 days in advance. Continued use of the service means you accept the new terms.

13. Governing law and jurisdiction

These terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of laws rules. Any dispute arising from the provision of services will be submitted to the state and federal courts located in the State of Delaware.